Terms of sale & shipping
Payment | Free Returns | Shipping | Guarantee of Authenticity | Condition of the items | Descriptions | Discretion
PAYMENT
Secure payments: encrypted SSL technology for online payments, or by bank transfer.
√ Visa, Mastercard, American Express, Mir, UnionPay, etc.
√ PayPal
√ SEPA Direct Debit, SOFORT
For bank transfer:
√ Euro (€) currency on our account in Germany (Deutsche Bank, Frankfurt am Main)
√ For our Russian customers: Russian rubles (RUB) & US Dollar ($US) currencies on our account or Mir card in Belarus (Prior Bank, Minsk). Please contact us if you wish to pay so.
No extra fees : we don´t charge any.
√ No credit card fees
√ No commission fees
√ No added charges for extended payments
Confidentiality: your credit/debit card datas are never transmitted to us. They are treated via independent third parties with highly secured technology like PayPal or Stripe.
Comfort: the online shop is easy to use, the check out process fast and intuitive. You can choose to purchase with or without creating a free customer account.
Flexibility: extended payments are possible for orders over 2000 €. Buy Now & Pay Later at a comfortable pace, in four monthly installments, at no additional cost. Contact us to split your purchase into four interest-free payments.
FREE RETURNS
Free 30-day returns : buy stress-free.
√ 30-Day Money Back : 100% satisfaction or full refund guarantee.
√ Buyer pays for return postage. If we made a mistake in the order or description, we fully refund the purchase plus return postage.
Returns process : if you are unhappy with your purchase, please contact us immediately - and no later than 30 days - after your purchase; do not return any items before contacting us first. Once we acknowledge the return, simply ship it back registered with a tracking number and in the exact same condition you received it. Any damaged or treated item by any process whatsoever, subsequent to receipt by the buyer, is not returnable.
Refund : refunds are made via the same method of payment, usually within 10 days following the return reception.
Exceptions : collective lots (more than 10 stamps or covers) and lots "sold as is" cannot be returned, for obvious reasons, following a common practice among professionals in the stamp trade.
Authenticity : for any complaint regarding authenticity (not quality), please see the "Guarantee of Authenticity" section below.
√ 30-Day Money Back : 100% satisfaction or full refund guarantee.
√ Buyer pays for return postage. If we made a mistake in the order or description, we fully refund the purchase plus return postage.
Returns process : if you are unhappy with your purchase, please contact us immediately - and no later than 30 days - after your purchase; do not return any items before contacting us first. Once we acknowledge the return, simply ship it back registered with a tracking number and in the exact same condition you received it. Any damaged or treated item by any process whatsoever, subsequent to receipt by the buyer, is not returnable.
Refund : refunds are made via the same method of payment, usually within 10 days following the return reception.
Exceptions : collective lots (more than 10 stamps or covers) and lots "sold as is" cannot be returned, for obvious reasons, following a common practice among professionals in the stamp trade.
Authenticity : for any complaint regarding authenticity (not quality), please see the "Guarantee of Authenticity" section below.
SHIPPING
Shipping is registered worldwide, with tracking number provided and fully insured directly to your home or office.
√ All orders are packed carefully, weatherproof with envelope stiffeners.
√ All orders are usually shipped within 3 days following cleared payment. ¹
√ All orders must be paid in full prior shipment, including those purchased on extended payments.
¹ Please note that for security reasons, some external payment providers can take up to 5 days to clear some credit card payments.
Shipping fees:
Some heavy or very large items might require some higher postal fees.
Customs: the buyer is responsible for all customs taxes and clearance upon arrival in his country. Please check your country regulations.
GUARANTEE OF AUTHENTICITY
√ All orders are packed carefully, weatherproof with envelope stiffeners.
√ All orders are usually shipped within 3 days following cleared payment. ¹
√ All orders must be paid in full prior shipment, including those purchased on extended payments.
¹ Please note that for security reasons, some external payment providers can take up to 5 days to clear some credit card payments.
Shipping fees:
Worldwide | Orders below 100 € | Orders 100 € - 500 € | Orders above 500 € |
Registered + tracking | 7 € | 10 € | 15 € |
Some heavy or very large items might require some higher postal fees.
Customs: the buyer is responsible for all customs taxes and clearance upon arrival in his country. Please check your country regulations.
GUARANTEE OF AUTHENTICITY
Moneyback Guarantee of Authenticity: on all our single items ¹.
√ Guarantee of Authenticity is valid for a period of three years.
√ Keep your original invoice as it is mandatory for the guarantee to be valid.
√ Complaints must be supported by a written opinion from expert bodies listed below.
√ Lots described "sold as is" and collective lots are excluded from the Guarantee.
Reclamation: any reclamation regarding authenticity must be supported by an opinion of one of the following expert bodies, and submitted no later than three years after the purchase date:
- all areas: BPP (www.bpp.de) or Philatelic Experts PE (www.philatelic-experts.com);
- for British Commonwealth: we also accept BPA (www.bpaexpertising.com);
- for areas that are not covered by either BPP, Philatelic Experts or BPA, we accept: AIEP (www.aiep-experts.net), RPSL (www.rpsl.org.uk) or Pascal Scheller.
If an item is proven forged by one of those aforementioned bodies, we will fully refund the purchase price, incl. its shipping costs. We will also cover the actual expert´s certificate costs up to a maximum of 50 €.
The inability of an expert body mentioned above to express a definitive and conclusive opinion is no grounds for a return or a refund on any item. The counter certificate must clearly indicate that the item is forged.
¹ Exceptions: lots described "sold as is" and collective lots (more than 10 stamps or covers) are not part of our Guarantee of Authenticity, and sold without recourse.
CONDITION OF THE ITEMS
Condition of covers: small faults such as corner bend, light edge wear, very slight size reduction on one side, slight fold or minor stains, small part of a backflap missing (etc.) are likely to happen on 100 years old covers. We do not always mention those typical minor wear, aging or slight soiling as they are visible on our illustrations.
Condition of stamps: we are very meticulous in the description of the postage stamps. A few classical areas are notorious for being plagued with small faults such as rough perforations, very fragile paper, bad centering (etc.), and where therefore minor faults are the norm and acceptable; for those few specific areas we can eventually describe as "very fine" a stamp in a lesser condition.
DESCRIPTION
Descriptions: we guarantee the accuracy of our detailed and meticulous descriptions, which form the legal basis for our guarantee. If you notice any mistake or inaccuracy in a listing, please get in touch with us.
Illustrations: we provide multiple high resolution scans for your convenience. Due to scanner technical limitations, all illustrations only account for the margins, perforations and postmarks, but cannot be 100% accurate regarding gum, color shades or subtle paper changes on the stamps and covers.
Languages: in case of an item´s description in several languages, the English version is authorative.
DISCRETION
Absolute discretion on all transactions & discussions. No exception to this golden rule.
√ Guarantee of Authenticity is valid for a period of three years.
√ Keep your original invoice as it is mandatory for the guarantee to be valid.
√ Complaints must be supported by a written opinion from expert bodies listed below.
√ Lots described "sold as is" and collective lots are excluded from the Guarantee.
Reclamation: any reclamation regarding authenticity must be supported by an opinion of one of the following expert bodies, and submitted no later than three years after the purchase date:
- all areas: BPP (www.bpp.de) or Philatelic Experts PE (www.philatelic-experts.com);
- for British Commonwealth: we also accept BPA (www.bpaexpertising.com);
- for areas that are not covered by either BPP, Philatelic Experts or BPA, we accept: AIEP (www.aiep-experts.net), RPSL (www.rpsl.org.uk) or Pascal Scheller.
If an item is proven forged by one of those aforementioned bodies, we will fully refund the purchase price, incl. its shipping costs. We will also cover the actual expert´s certificate costs up to a maximum of 50 €.
The inability of an expert body mentioned above to express a definitive and conclusive opinion is no grounds for a return or a refund on any item. The counter certificate must clearly indicate that the item is forged.
¹ Exceptions: lots described "sold as is" and collective lots (more than 10 stamps or covers) are not part of our Guarantee of Authenticity, and sold without recourse.
CONDITION OF THE ITEMS
Condition of covers: small faults such as corner bend, light edge wear, very slight size reduction on one side, slight fold or minor stains, small part of a backflap missing (etc.) are likely to happen on 100 years old covers. We do not always mention those typical minor wear, aging or slight soiling as they are visible on our illustrations.
Condition of stamps: we are very meticulous in the description of the postage stamps. A few classical areas are notorious for being plagued with small faults such as rough perforations, very fragile paper, bad centering (etc.), and where therefore minor faults are the norm and acceptable; for those few specific areas we can eventually describe as "very fine" a stamp in a lesser condition.
DESCRIPTION
Descriptions: we guarantee the accuracy of our detailed and meticulous descriptions, which form the legal basis for our guarantee. If you notice any mistake or inaccuracy in a listing, please get in touch with us.
Illustrations: we provide multiple high resolution scans for your convenience. Due to scanner technical limitations, all illustrations only account for the margins, perforations and postmarks, but cannot be 100% accurate regarding gum, color shades or subtle paper changes on the stamps and covers.
Languages: in case of an item´s description in several languages, the English version is authorative.
DISCRETION
Absolute discretion on all transactions & discussions. No exception to this golden rule.