Terms of sale & shipping
SECURE PAYMENTS | FREE RETURNS | SHIPPING | GUARANTEE OF AUTHENTICITY | CONDITION OF THE ITEMS | DESCRIPTIONS | DISCRETION
.We accept:
√ Visa, Mastercard, American Express
√ PayPal
√ Bank transfer in Euro (€) - SEPA Direct Debit, SOFORT
√ Visa, Mastercard, American Express
√ PayPal
√ Bank transfer in Euro (€) - SEPA Direct Debit, SOFORT
.
All online payments on our webstore are processed via SSL-encrypted technology. Payments by bank transfer are handled through our account at Deutsche Bank, Frankfurt am Main.
√ No credit card fees
√ No extra charges for extended payments
Confidentiality
Your credit or debit card data is never transmitted to us directly. All transactions are processed securely by independant third-party providers such as Stripe or PayPal.
Ease of Use
Our online shop is simple and intuitive. You can check out with or without creating a customer account.
Flexible Payment Option
Flexible Payment Option
For orders over 2,000 €, we offer interest-free extended payment plans - up to 3 monthly instalments. Contact us if you´d like to split a purchase into multiple payments.
FREE RETURNS
FREE RETURNS
Free 30-day returns
√ 30-Day Money Back - full refund if not satisfied.
√ Buyer is responsible for return postage.
Return process
Please contact us within 30 days of purchase to arrange a return. For logistical reasons, do not return any items without prior approval. Once confirmed, simply send the item(s) back by registered mail with tracking, in the same condition as received.
.
Please note: any item damaged, altered, or treated in any way after delivery is not eligible for return.
Refunds
Refunds are issued using the original payment method, typically within 10 days of receiving the return.
Exceptions
Exceptions
In line with common philatelic trade practices, collective lots (more than 10 stamps or covers) and lots sold "as is" are non-returnable.
SHIPPING
√ All orders are shipped registered and tracked worldwide
√ All shipments are fully insured to your home or office
√ Items are packed securely in weatherproof envelopes with stiffeners
√ Orders are usually shipped within 3 business days after payment clears
√ Orders must be paid in full before shipment, including those under extended plans
Shipping and handling fees ¹
| Location | under 100 € | 100 € - 500 € | over 500 € |
| Worldwide | 7 € | 10 € | FREE ¹ |
¹ Please note: large or heavy parcels may incur additional postage fees, including for purchases over 500 €.
Customs
Buyers are responsible for any custom duties or import taxes in their country. Please check your local regulations before ordering.
GUARANTEE OF AUTHENTICITY
GUARANTEE OF AUTHENTICITY
We provide a moneyback guarantee of authenticity for all our single items ¹.
√ Guarantee of authenticity valid for three (3) years from the purchase date
√ Please keep your original invoice - it is mandatory for the guarantee to be valid
.
Submitting a claim
√ Guarantee of authenticity valid for three (3) years from the purchase date
√ Please keep your original invoice - it is mandatory for the guarantee to be valid
.
Submitting a claim
Claims regarding authenticity must be supported by a written certificate from one of the following expert bodies, submitted no later than three (3) years after the date of purchase:
√ All areas - BPP (www.bpp.de)
√ All areas - Philatelic Experts PE (www.philatelic-experts.com)
√ Areas not covered above - AIEP (www.aiep-experts.net) or Pascal Scheller
√ Areas not covered above - AIEP (www.aiep-experts.net) or Pascal Scheller
√ British Empire (including India) - BPA (www.bpaexpertising.com)
.
If an item is proven forged by one of those aforementioned bodies, we will refund the full purchase price including shipping costs. Additionally, we will reimburse the cost of the expert certificate or opinion, up to a maximum of 50 €.
.
Important
The inability for an expert body to express a definitive and conclusive opinion is no grounds for a return or a refund. The counter certificate must explicitly state that the item is forged.
¹ Exceptions: the guarantee of authenticity does not apply to collective lots (more than 10 stamps or covers) or sold "as is", which are sold without recourse.
¹ Exceptions: the guarantee of authenticity does not apply to collective lots (more than 10 stamps or covers) or sold "as is", which are sold without recourse.
Small faults - such as corner bends, light edge wear, slight size reduction on one side, slight folds, minor stains, or part of backflaps missing (etc.) - are likely to happen on covers over 100 years old. These typical signs of age or transportation may not be mentioned in the description but are visible in the scans provided.
Stamps:
Stamps:
We take great care in describing stamp condition. Some classical areas such as Russian Zemstvo or Indian Feudatory States are notorious for common minor faults - rough perforations, thin or fragile paper, poor centring, etc. In such cases - as they are the norm and acceptable - a stamp may be described as "very fine" even if it would be considered lesser condition in a modern issue.
DESCRIPTIONS
We guarantee the accuracy of our detailed and meticulous descriptions, which form the legal basis of our terms of sale. If you notice any mistake or inaccuracy in a listing, please get in touch with us.
Illustrations:
We provide high resolution scans to support each listing. Please note that while images accurately show margins, perforations, and cancellations, they my not fully reflect gum condition, subtle paper types, or colour shades due to scanner limitations.
Languages:
In the event of multi-language listings, the English version shall be considered legally authorative.
DISCRETION
DISCRETION
We operate with complete discretion on all transactions and correspondence. No exceptions.
